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ack444 is clear about what data we collect when you open an account, fund it through bKash, Nagad or Rocket, and use the platform. This policy sets out your rights, our obligations, and the steps available to you — with access and eligibility subject to your local law and the eligible regions we operate in.
When you use ack444, we collect the information you submit directly — your registration details, the account wallet address you link (such as your bKash or Nagad number), and the activity log generated when you navigate the platform. We also collect technical data your device sends automatically: browser type, screen resolution, session timestamps and connection region. This data helps us keep your account secure, resolve support requests and deliver the platform in a language and format that works for you in Bangladesh. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with service partners — for example, payment processors that handle your Rocket or Nagad transfer — we do so under data agreements that limit how those partners may use your information. Cookies and similar tracking tools are active on the site; you can manage cookie preferences through the settings link in the site footer. All data handling is subject to the laws of the jurisdiction governing your account, and eligibility to hold an account depends on local law and the eligible regions we serve. If you have a question about how a specific piece of your data is used, our support routes listed below are the right place to start.
Your bKash number, when added as a withdrawal or deposit route, is stored as a payment identifier. It is used only for transaction processing and account verification — never for third-party contact.
Nagad transaction references are logged against your account history. You can review these in your signed-in account area; raise a dispute through support if a record looks wrong.
Rocket deposit and withdrawal records are retained for the period required under our data retention policy. The retention period is shown in your account settings and can be queried via our support channel.
Session cookies keep you signed in across pages. Analytics cookies help us understand how the platform is used in Bangladesh. You can review and adjust cookie categories in the footer settings panel.
This policy applies to data processed through your ack444 account and the platform itself. It does not extend to third-party sites linked from ours, and it does not override the separate terms that govern payment processors like bKash, Nagad or Rocket. Understanding the boundary between what we control and what a third-party service controls is important before you raise a data query — direct your question to the right party using the scope breakdown below.
Data you submit when opening an account — name, contact details, wallet identifiers — falls inside this policy. We control how it is stored, who can view it and how long we keep it. Eligibility depends on local law and eligible regions.
Transaction records generated on the ack444 platform are covered here. The underlying processing by bKash, Nagad or Rocket is governed by each provider's own privacy terms, which we do not control.
Browsing data collected while you move through the lobby — page visits, session length, device type — is in scope. We use this only for platform performance and security, not for profiling or selling to advertisers.
Links to external sites, payment apps or partner services take you outside this policy. Once you leave the ack444 domain, the third party's own privacy terms apply. We are not responsible for how those services handle your data.
You have concrete actions available to you under this policy, and you do not need legal training to use them. Start in your signed-in account area: the profile section shows the personal details we hold, and the transaction history shows every deposit and withdrawal recorded against your account — including bKash, Nagad and Rocket entries. If something looks wrong, you can submit a correction request directly through our support channel; we will review it and confirm the outcome in writing. If you want to know exactly what data we hold about you, you can send a data access request via the support route listed in the Support section below. We will respond within the timeframe set by the applicable law for your region. Requests to delete account data are also accepted, though some records — such as transaction logs — may be retained for the period required under financial regulations that apply to your eligible region. In all cases, we will tell you what we can and cannot action, and why.
Open the account settings page after signing in. Your profile details, linked wallet numbers and full transaction history are visible there. Check this before raising a support query — it covers most routine data questions.
If a name, contact number or wallet identifier is wrong, submit a correction request through the support channel. Attach any verification we ask for and we will confirm the update.
Send a data access request via the support email or live chat route. State your registered contact detail and the data category you want. We process these requests in line with the law applicable to your eligible region.
You may request deletion of personal data that is not subject to retention obligations. We will confirm which records can be removed and which must be kept, and provide a written outcome.
If you have a question about how your data is handled, or you want to exercise any of the rights described above, use the contact routes below. We do not publish support hours or response time commitments we cannot verify — follow the route that fits your query and we will respond through the same channel.
Open the live chat widget from any page on the site. State that your query relates to the privacy policy so it is routed to the right team. This is the fastest route for account-level data questions.
Send your data access, correction or deletion request to our published support email address. Include your registered contact detail and a clear description of what you are requesting. We respond in writing.
The help centre, accessible from the footer, contains a published privacy section with answers to common questions. Check it before submitting a request — your answer may already be there.
We approach data handling as an operational responsibility, not a formality. The sections below cover the four areas where your data touches the platform most directly — from the cookies active when you browse the lobby to the security controls on your account wallet.
We use session cookies to keep your account active between pages, and analytics cookies to understand how the platform performs for you in Bangladesh. You can review the active cookie categories and turn off non-essential ones through the footer settings link at any time.
Your account is protected by the login credentials you set at registration. We recommend using a unique password not shared with your bKash or Nagad app. Suspicious activity on your account should be reported immediately through live chat so we can review the session log.
We keep personal data for as long as your account is active and for the retention period required by applicable financial regulations in your eligible region. When the retention period ends and no obligation applies, we delete or anonymise the record. Your account settings page shows the retention status for your data categories.
When this policy changes in a way that affects your rights, we publish the updated version on this page and note the revision. To ask about a specific change, or to request a copy of a previous version, use the support email route listed in the Support section above.
The questions below cover what we are asked most often about data, account records and your rights. If your question is not here, reach us through the support routes listed in the Policy Contact Paths section.
We collect the details you submit at registration — your name, contact number and any wallet identifier you add, such as a bKash or Nagad number. We also collect technical data your device sends automatically, including browser type and session timestamps. We do not collect more than we need to run your account.
Your wallet number is shared only with the payment processor that handles the specific transaction — for example, the Nagad or bKash system when you initiate a deposit or withdrawal. That sharing is governed by a data agreement. It is not shared with advertisers or unrelated third parties.
Sign in and open your account settings — your profile details and full transaction history are visible there. For a formal data access request covering all stored records, send a request through the support email route. We will confirm what we hold and the format in which we can provide it.
Yes. You can submit a deletion request via the support channel. Some records — particularly transaction logs linked to bKash, Nagad or Rocket payments — may be subject to retention obligations under the regulations applicable to your eligible region. We will tell you clearly which records can be removed and which must be kept.
We publish the updated policy on this page and note that a revision has been made. If the change affects rights you currently hold, we communicate that through your registered contact detail. You can request a copy of the previous version through the support email if you need to compare versions.
No. This policy covers data processed on the ack444 platform. When you open your bKash, Nagad or Rocket app to complete a transfer, you are using that provider's own service, and their privacy terms apply. We have no control over how those providers handle data inside their own apps.